Refund policy

Returns & Exchanges

Due to the artisanal and personal nature of our small-batch home and body products, we are unable to offer returns or exchanges for change of mind. We encourage you to read the ingredient lists carefully if you have known sensitivities.

• Damaged or Faulty Items | If your order arrives damaged or there is an issue with your delivery, please contact us at iveyeco@gmail.com within 48 hours of receipt with a photo of the package. We will prioritise a replacement or refund to ensure your experience remains seamless.

• Sensitivities | Every skin type is unique. We recommend performing a patch test on the inner wrist before full application. If you experience an adverse reaction, please reach out so we can assist you.

A Note on Nature: Because we use raw, natural ingredients like tallow and beeswax, slight variations in colour and aroma may occur between batches. This is a hallmark of truly natural skincare and does not affect the efficacy of your product.